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How vaji Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is collected only to run your account and process transactions. Access and use of this platform depends on your local law and eligible regions.

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What We Collect and Why We Use It

vaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, email address, phone number, and transaction records tied to your chosen payment method — whether that is

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bKash, Nagad, or Rocket. We also collect device and session data automatically when you access the lobby from your mobile browser or app, including IP address, browser type, and pages visited. This technical data helps us detect unusual login activity and keep your account safe. We
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do not sell your personal data to third parties. We share it only with payment processors, identity verification services, and fraud prevention partners who are bound by confidentiality agreements. Your data is processed in accordance with applicable law in the regions where this service is available.
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If you are accessing from Bangladesh, your rights under local data protection rules apply. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a copy of your data or
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ask us to correct inaccurate records at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from the moment you log in to when a withdrawal clears to your Nagad or Rocket wallet. Here is how we handle the key areas of your data.

Encryption and Account Security

Your account login and all payment data transmitted between your device and our servers is encrypted. We use OTP verification on login and on withdrawal requests to confirm it is you acting on the account.

Cookies and Session Tracking

We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser, though disabling them may affect how the platform loads on your device.

Data Retention and Deletion

We keep your account data for as long as your account is open and for a period after closure as required by applicable rules. You can request deletion of non-essential data by contacting support after account closure.

Third-Party Access

Payment processors handling bKash, Nagad, and Rocket transactions receive only the data needed to complete your transfer. They are not permitted to use your data for any other purpose.

CONTACT OUR TEAM

Reach Us About Your Privacy

If you have a question about how your data is used, want to request access to your records, or need to report a concern, our support team handles privacy requests directly. We aim to respond to all data-related queries within a reasonable timeframe.

Common Questions About Your Data on vaji

These are the questions we hear most often about how personal information is handled on this platform.

We collect your name, email, phone number, and payment details. When you transact via bKash, Nagad, or Rocket, those transaction records are also stored against your account for verification and security purposes.

Yes. Contact our support team through live chat or email with your registered account details. We will locate your records and provide a summary of the data we hold within a reasonable timeframe.

Only with partners directly involved in running your account — payment processors for bKash, Nagad, and Rocket transactions, and identity verification services. These partners are bound by confidentiality agreements and cannot use your data independently.

We retain records for a period after closure as required by applicable regulations. Non-essential data can be requested for deletion through our support channel once your account is closed.

Basic details like your phone number or email can be changed directly in account settings. For identity documents or payment-linked records, contact support and we will guide you through the correction process.

No. Your transaction history is private to your account. Payment processors see only what is needed to complete each transfer and are not permitted to share or use that data for any other purpose.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How vaji Handles Your Personal Information

How We Protect and Manage Your Information

Encryption and Account Security

Cookies and Session Tracking

Data Retention and Deletion

Third-Party Access

Reach Us About Your Privacy

Common Questions About Your Data on vaji

01 What personal data does vaji collect when I open an account?

02 Can I request a copy of the data vaji holds about me?

03 Does vaji share my data with other companies?

04 How long does vaji keep my account data after I close my account?

05 How do I update incorrect information on my account?

06 Is my payment activity through bKash or Nagad visible to anyone else?

Privacy Policy

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