Reference

What You Need to Know Before You Play

Access to vaji depends on your local law and whether you are in an eligible region — read these terms before opening an account or making any deposit via bKash, Nagad, or Rocket.

Jurisdiction-dependent accessAccount and wallet rulesbKash, Nagad, Rocket coveredPolicy contact availableBangladesh-region eligible users

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Our Legal Position and Your Account Rights

vaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Using vaji means you accept these terms in full. Access to casino games, live tables, and sportsbook markets — including cricket betting on BPL and international matches — is only available where local law permits and in regions we have confirmed as eligible. We do not

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offer services where local regulation prohibits them. Your account is personal and non-transferable. Any winnings, bonuses, or wallet balances tied to your account cannot be moved to another user's profile. Deposits through bKash, Nagad, or Rocket are processed under the payment conditions shown at checkout —
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confirm the destination number carefully before sending. We reserve the right to suspend accounts where we detect irregular activity, duplicate registrations, or policy breaches. If your account is flagged, our support team will reach out before any balance is affected. We may update these terms periodically;
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continued use of the platform after an update is posted means you accept the revised version. Material changes will be flagged on the platform at least seven days before they take effect. For questions about your specific account status or local eligibility, contact our Bangladesh support
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team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY SUPPORT CONTACT

Reach Us About Any Legal or Account Query

If something in these terms is unclear, or you need to raise a concern about your account status or data, our Bangladesh support team handles policy queries directly. You can reach us through live chat, email, or your in-account message centre — response times vary by channel but every query is logged and followed up.

Team online

Live Chat

Open the chat widget from any page inside your account. A support agent will pick up your query and can access your account details to resolve policy questions quickly.

Email Support

Send your query to our support address found in the account help section. Include your registered mobile number so we can match your account and reply within one business day.

In-Account Message Centre

Log in and go to the Help section in your account menu. You can raise a formal policy complaint or data request directly there, and it creates a reference number for follow-up.

ACCOUNT AND DATA SECURITY

How We Handle Your Data and Keep Your Account Safe

Your personal data — name, mobile number, and payment details linked to bKash, Nagad, or Rocket — is stored securely and never sold to third parties. We keep data only for as long as your account is active or as required by applicable law. You can request a copy of your stored data or ask us to delete your account by contacting support through the in-account message centre.

Data Storage

Your account data is encrypted and stored on secure servers. We do not share your bKash, Nagad, or Rocket details with any party outside the payment processing chain for your transactions.

Cookie Policy

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings from the privacy panel in your account, though some features require session cookies to work properly.

Account Verification

Withdrawals require identity verification before the first payout clears. You will be asked to confirm your registered mobile number and, in some cases, upload a valid ID — this step protects your wallet from unauthorised access.

Data Requests and Deletion

To request your stored data or close your account, message us through the Help section. We process data requests within a reasonable timeframe and confirm by return message when complete.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about legal terms, account rules, and data rights. If yours is not here, reach our support team through the in-account message centre.

Access depends on your local law and whether you are in an eligible region. We advise you to check your local regulations before opening an account or placing any deposits.

If your account is suspended for a policy review, any unprocessed balance is held and reviewed. Our support team will contact you on the registered number before any funds are affected.

Log in, go to the Help section in your account menu, and raise a data request. We will confirm receipt and provide your stored data within a reasonable processing timeframe.

Yes. Submit a deletion request through the in-account Help section or by emailing support. We will close the account and remove your data in line with applicable retention rules.

Material changes are posted on the platform at least seven days before they take effect. Continuing to use your account after the update date means you accept the revised terms.

Reach our Bangladesh support team via live chat or the in-account message centre. Every formal complaint gets a reference number and a follow-up response from our team.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFootball Goalzone Appvaji App

What You Need to Know Before You Play

Reach Us About Any Legal or Account Query

Live Chat

Email Support

In-Account Message Centre

How We Handle Your Data and Keep Your Account Safe

Common Questions About Our Terms and Your Rights

01 Can I use vaji if I am in Bangladesh?

02 What happens to my bKash or Nagad deposit if my account is suspended?

03 How do I request a copy of my personal data?

04 Can I ask vaji to delete my account and data?

05 How will I know if the legal terms have changed?

06 Who do I contact if I have a complaint about how my data is handled?

Legal

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